Complaints can be made through formal and informal routes and if left unacknowledged can cause serious issues for businesses. This course will give delegates an understanding of the importance of dealing with complaints effectively, including the opportunity to discuss example business scenarios.
Having attended this course, delegates will:
-Be able to recognise a complaint
-Understand the importance of determining the root cause of a complaint
-Have the tools and steps to follow when handling a complaint
Course Content
-Why people complain and the impact on the business
-Complaint-handling skills
-Getting to the root cause
-Dealing with the complaint
-Preventing future complaints
Bookings are made using the link below. Please email ci-pd@bpp.com with any queries.
