Having attended this course, delegates will:
-Appreciate that the use of interpersonal skills and being in control of our emotions is important in the modern workplace
-Understand what we mean by emotional intelligence and how understanding someone else's viewpoint can help us to achieve positive results in our workplace
-Feel practiced in the art of listening and communicating whilst having an awareness of the emotions at play in a variety of scenarios
Course Content
What is emotional intelligence?
Definition
Characteristics
Academic vs. emotional intelligence
Attitudes and behaviours: What they are; where we get them from; who's responsible for them
Values and belief systems
Self-awareness & awareness of others
Embracing diversity
Practical uses
Communication
Assertiveness
Listening
Empowering outcomes
Please contact ci-pd@bpp.com with any booking queries.
